Actors/Roles

The OUCSS-NMS(OMS) Manage Outage business process involves the following actors and roles:

•	Customer: The service customer.

•	Integration: The interface that integrates two or more products.

•	OUCSS: The Oracle Utilities Customer Self Service application.

•	NMS/OMS: The Oracle Utilities Network Management System application. Also known as Outage Management System.